CANCELLATION & REFUND POLICY
1 You can cancel your order up to the order cutoff time. You can cancel your
order by calling our call center number. You will need to quote mobile phone
number and order ID to cancel the order. You may be required to login on the
website in order to cancel your order, where applicable. We will not be able to
cancel any order after order cutoff time, which is usually one hour before STA of
train to delivery station.
2 If the cancellation is made up to 24 hours before cutoff time, full amount will
be refunded. (both for Bulk and normal orders)
3 If the cancellation is made before 2 hour arrival time of train, full refund will be
done if the amount is less than Rs.3000
4 If the amount exceeds Rs.3000 then no refund will be done if the order is
cancelled within 24 hrs of train arrival.
5 If the amount exceeds Rs.3000 then full refund will be done if the order is
cancelled before 24 hours of train arrival.
6 In the unlikely event that the Delivery Restaurant delivers a wrong item, you
have the right to reject the delivery of the wrong item and you shall be fully
refunded for the missing item. If the Delivery Restaurant can only do a partial
delivery (a few items might be not available), its staff should inform you or
propose a replacement for missing items. You have the right to refuse a partial
order before delivery and get a refund. We will put our best effort in ensuring that
the delivery is complete and as per your order, however this may not be possible
in all cases.
7 In case of refunds, all the refunds will be done to the respective credit cards/
debit cards/ bank accounts within 14 working days